Marin Levin has some nice things to say about the new McNally Robinson that opened in Toronto recently and Heather Reisman has noticed as well.
Quill and Quire notes that,
"It looks as if Indigo CEO Heather Reisman might be feeling a wee bit threatened by the Toronto debut of the McNally Robinson Booksellers chain. Just prior to the store’s grand opening last Sunday in the city’s Don Mills neighbourhood, Indigo brass sent a three-page internal memo to all staff, entitled “FAQ on McNally Robinson,” which explains some of the differences between the two retailers and outlines plans for stepping up competitive efforts.
The memo begins by saying, “We’re both very good retailers, offering different customer experiences.”
That might be what concerns her.
Posted by Dave