Great stuff over at Bookseller Chick around Christmas stress and the art and scince of customer service. I've gotta say, I rarely have a retail encounter that makes me need to do yoga in our staff room, but then again we really don't have a staff room.
And our floor mats are riddles with gunfire.
In all seriousness, our place thrives because our fellow readers are a classy lot, and we love you all.
P.S: Jennifer, we're out of rumballs.
Posted by Dave